I have been a Monzo customer since February 2017, shortly before they officially became a bank. I initially joined Monzo partly to understand what the hype was all about (several people in my office were brandishing these bright orange cards). And partly to benefit from their low foreign exchange fees when going abroad.
Monzo’s pace of development appears to have slowed in recent months. However, a recent experience reminded me of why I love banking with Monzo, and why I will never go back to one of the incumbent banks.
